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Dale Newsletter January 2006 Welcome to the first addition of Dale Newsletter. In our premier issue we will be giving a fabric care tip, an announcement of a Dale Cleaners' Community Service Program and our recommended Retailer of the Month. Fabric Care Tip of the Month. - Hand Sanitizers: the "good", the "bad", the "ugly". With the cold and flu season on us, we all know that frequent cleaning of our hands goes along way in controlling germs. Hand Sanitizers have become a useful tool when no soap and water are available, this is the "good". The "bad" is that the alcohol in these Hand Sanitizers are a color stripper for most fabrics. The "ugly" is how your garment will look after cleaning with the color altered or gone from any place that the sanitizers has come in contact with on the fabric. The sanitizers dry clear but do their damage during the cleaning process. So control those germs but,please, keep the sanitizers away from fabrics. - A Dale Cleaners' Community Service Program. Throughout Dale Cleaners history we have been vigorously active in supporting many of our community's charities.i In continuing with this tradition, Dale Cleaners has a program with participating companies to provide a benefit to the Ronald McDonald House. 10% of the dry cleaning sales of the participating companies' employees are currently donated in the companies' names to the Ronald McDonald House program at Children's Hospital. If you would like more information on how to get your company or organization involved please contact: Mike Williams, Customer Service Manager, CustomerService@DaleCleaners.com or Tracy Wilson, Development Director, Ronald McDonald House. Current participating Companies are: Grange Bank, Health Linx Executive Search, 10TV, Columbus Apartment Association, Strategic Public Partners. - Dale Cleaners Recommended Retailer of the Month: Landsend Catalog and On-Line Sales Department. This recommendation is based on a resent experience that we had while aiding one of our clients with a problem that occurred with one of her husband's Landsend Shirts. Our Customer Service Manager call the 1-800 customer service line, explained the issue to a very friendly customer service representative and was quickly assured that Landsend would help our mutual client. All our client had to do was call. The manager quickly relayed this to the client, who call right away. She was told by the Landsend service representative that they would send her a new shirt right away. All our client need to do was put the defective shirt in the box that the new one was sent to her in and use the included return postage label and send it back to Landsend. The total time for both phone calls was 10 minutes and within a week our client got a new shirt. Talk about fast customer service! Landsend Catalog and Online Sales meets all the criteria to be recommended by Dale Cleaners. |
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