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FAQ's
2. If I spill something or get a "stain" on a garment, what is the best thing for me to do? 3. Why do some of my shirts cost more to do than the others but their both washable? 4. Why does a garment with stains need more time to be cleaned? 5. What is "under labeling" 6. What is "care label" 7. Why does Dale Cleaners use the "white plastic fasteners" to secure tags on garments and not staples? 8. If I take my cleaning to a different Dale Cleaners' location than I used before, will the quality be different? 9. Does Dale Cleaners "sell" any of the personal information that it gets from its clients? 10. What information does Dale Cleaners record? 11. What is an "Oxford" shirt? 12. What is the best way to clean a Rayon or Rayon/polyester shirt? 13. What is the IFI? 1. What is "Dry Cleaning"? A: Contrary to its name, dry cleaning is not really "dry" A garment is immersed in a solvent (in most cases percholoroethylene, a nonflammable, synthetic solvent) instead of water. This process takes place in a machine that in many ways resemble a large "washing machine" The modern dry cleaning machines run the wash, extraction, and drying cycles all in one self contained unit. The length of the cleaning cycle is dependent upon the type of article cleaned and the degree of soiling. A garment is "dry cleaned" or "wet cleaned" (water used) in accordance with the instructions provided in the "care label" This label is put on all garments by the manufacturer in accordance with Federal Law. [Back to Top] 2. If I spill something or get a "stain" on a garment, what is the best thing for me to do? A: The best procedure is to bring to your fabric care specialist as soon as possible. If it is a liquid you can blot not rub the spill to prevent the stain from spreading. Time, heat and light can all work to set a stain so getting the garment to you cleaning experts with in a week without pre-treating it yourself is the best way to deal with the stain. Pointing out the location and what the cause is to the Customer Service Representative when you drop off the garment will go a long way in assuring a successful stain removal. [Back to Top] 3. Why do some of my shirts cost more to do than the others but their both washable? A: While many shirt and blouse care labels say that the garment can be laundered, it is the required type of finishing (the method of pressing) that has a direct affect on the cost of processing a garment commercially. There are two ways to finish the garments in question: hand finishing and machine pressing. Hand finishing is more labor intensive and takes longer to do, hence making it more costly, but is more flexible in regards to temperature control, the size and tailoring of a garment. In machine finishing most of the pressing is done mechanically and can be done much faster, greatly reducing the cost of finishing a garment. This process is a lot less flexible with regards to temperature control, the size and tailoring of a garment. Which method that is used to finish a garment is determined by the manufacturer's requirements (stated in the care label), the size and/or tailoring of each garment. Ornamentation and fasteners on the garment also affect the choice of finishing methods. Both methods can produce high quality results when the proper finishing process used for each garment. [Back to Top] 4. Why does a garment with stains need more time to be cleaned? A: The more time given to a cleaner to process a garment with stains allows for the spotting technician to employ a full range of spotting and cleaning methods increasing the likelihood of a successful outcome. A good spotting technician will use spotting agents that best suit the stain and are the most gentle for the garment. These spotting agents need time to be effective. Multiple treatments and cleanings are also part of the stain removal process. More time means a higher chance of stain removal success. [Back to Top] 5. What is "underlabeling" A: This is when a garment manufacturer has failed to provide complete information on the care label and is a violation of Federal Consumer Law. Many garments are now made of materials with multiple countries of origin which has increased the occurrence of "underlabeling" An underlabeled garment is usually a sign of suspect quality. In these cases a dry cleaner may ask you to sign a release before cleaning the garment. This means you are assuming any risk associated with the cleaning of this garment. [Back to Top] 6. What is the "care label" A: The "care label" is a label placed inside all garments by the manufacturer in accordance with Federal consumer law. The label is required to list the material makeup of the garment and the proper care and finishing needed for it. A quality fabric care specailist will adhere to the information contained in the care label. [Back to Top] 7. Why does Dale Cleaners use the "white plastic fasteners" to secure tags on garments and not staples? A: The white plastic fasteners used to "tag" by Dale Cleaners were developed expressly for this purpose. The fasteners do not snag garments and their low profile leave no trace marks after pressing. The fasteners remain secure through all types of cleaning and finishing processes. Staples on the other hand, are made for securing paper to paper. Their sharp edges make the prime candidates to cause snags and their composition makes them intolerant of many cleaning and finishing procedures leading to their high failure rate. [Back to Top] 8. If I take my cleaning to a different Dale Cleaners' location than I used before, will the quality be different? A: Dale Cleaners' processes all garments at one modern production facility. This is done for efficiency and to assure a uniform high quality in every garment we clean and finish. Be assured that you will receive this high quality regardless of the location you use, or if you take advantage of Dale Cleaners' Free Pickup and Delivery Service at your home or work place. [Back to Top] 9. Does Dale Cleaners "sell" any of the personal information that it gets from its clients? A: Dale Cleaners does not sell "lists" of the personal data that it acquires from our clients. All personal information that Dale Cleaners has is used to deliver accurate and quality service to our clients. [Back to Top] 10. What information does Dale Cleaners record? A: The information recorded by Dale Cleaners is for the delivery of speedy, accurate and high quality service to all our clients. We record name, phone number (for cross reference and communication), address (if necessary: delivery or billing purposes) for identification. Personal preferences ("light starch, no clip hangers") are also recorded. The garment's type, color, style and quantity are recorded each time you drop an order off. The date of the drop off and the pickup also become part of the data recorded by Dale Cleaners. We are now recording, if the client wishes, the e-mail address for our new E-Coupon, E-Notification, and E-Verification programs (See other pages of our web site for a description of each.) All of this data is used exclusively by Dale Cleaners to provide our clients with great service. [Back to Top] 11. What is an "Oxford" shirt? A: An Oxford shirt is made from an "Oxford" weave fabric. The fabric is woven in a basket weave and is made of cotton or cotton blend. It has a thin, colored warp (lengthwise) and a thick, white filling (crosswire). This produces a shirt with a fine durable finish but is prone to it own unique problem. If there is a break of one of the thin warp threads this can produce a much larger "hole" after a laundering. This is not the fault of the launderer but a defect in the fabric that is impossible to detect prior to processing. [Back to Top] 12. What is the best way to clean a Rayon or Rayon/polyester shirt? A: The simple answer is: what the care label says to do. Rayon is a cellulose-based man made-fiber with characteristics of cotton and linen. Most care labels require cold water gentle wash with a cool "iron" pressing. If a rayon or ray/poly shirt is finished using a machine (hot "iron" you run the risk of producing a shiny finish and greatly reducing the life span of the shirt. [Back to Top] 13. What is the IFI? A: The InternationalFabricare Institute (IFI) is a not-for-profit woldwide trade association representing professional dry cleaners, launderers, and others concerned with fabris and clothing care. It resources include industry related research and a garment analysis laboratory. It has a publicly accessible area of its web site (ifi.org) with information of great use to consumers. [Back to Top] |
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